This Continuing Legal Education for attorney-client relationships is going to show how to communicate with your client in a way that builds trust and communication quickly, effectively, and efficiently. These skills also work with hostile witnesses, judges, juries, and even your office staff.
There is a story that one attorney told me after taking one of my classes. He used the skills that I taught on one of the judges. The judge was arguing with him about a case and the attorneys lack of preparation. Being embarrassed in front of the client and court, eventually the attorney remembered some of the skills that he’d learned in the communication class.
As he tried the skills on the judge. The judge looked surprised, immediately stopped arguing and looked over at the opposing attorney and started arguing with him. The attorney goes on to tell me that he received everything that he asked from the judge and more. Even the attorney was amazed how he had calmed the judge so quickly and disarmed the judge from verbally attacking him and helping to side with his case.
How Could this Happen?
This Continuing Legal Education article will offer any attorney a giant advantage as you will have just read. Can you imagine the comments I receive when I tell people that I teach Attorney Continuing Legal Education communication skills.
Then I explain the benefits of what I teach to the attorney and client. The comments and laughing stop and now they are intrigued. Learn to build instant trust in minutes, maybe seconds and help your client to be calmer, go deeper, faster with more confidence because they are feeling understood. This communication skills series can also be helpful to build connection with clients, hostile witnesses, juries, and even your office staff.
Parts of The Skills
1. Set the Intention:
The attorney set his intention to want to understand what the judge was really wanting and not taking it personally. Before learning the skills and using them, the attorney would argue back with the judge or being scared, not say anything. By setting his intention to want to be calm and to want to understand the judge, anything the judge would say would be heard. Not as criticism. yet as what the judge would like to know. So, setting the intention before you even walk into a courtroom or your office is really important, before you start your day..
2. Set the Focus:
Another step that the attorney performed was to place the focus back on the judge. Again, easier said than done. Yet as the judge was admonishing the attorney, the attorney was calming himself by preparing to put the focus back on the judge. So instead of arguing with the judge or not saying anything, the attorney asked the judge a couple of questions.
3. The Magical Questions:
The questions were very simple. They start as: Are you wanting __________? The blank refers to the judges values or needs. So the attorney asked the judge, are you wanting authenticity of what you are hearing? Authenticity is a value that we all have. The attorney also asked, are you wanting to keep the integrity of the courts?
Again the word integrity is the value of the judge. These values are the magic words to connecting with another person, whether it be with the judge, a client, a hostile witness, or even the jury. This question template is the magic formula for connecting and building trust with other people.